Work Experience

Google (via Aquent)

Social Media Support Specialist
San Francisco, CA
February 2017 to present

I am currently contracting at Google’s San Francisco office as a Google Cloud Platform support specialist on Twitter.

Moulin Pooch

Doggy Daycare Attendant
San Francisco, CA
December 2016 to February 2017
Company Website

When I got laid off my job at MyLikes (See below), I decided to pursue my love of animals and look into working with dogs. This part-time role became my most laborious one since my popcorn-making days! But who could complain about working with fluffy sweethearts? My main duties included feeding meals to the dogs, cleaning up after dogs, walking the dogs during the afternoon, playing with the dogs, and giving them lots of love.

MyLikes.com

User Operations and Community Manager
San Francisco, CA
December 2014 to December 2016
Company Website

I considered this full-time role my first “big girl job.” I reviewed and approved campaigns by advertisers, troubleshoot domain, payment, advertising, and content issues including DMCA takedown requests via email, and monitored social media activity by publishers. For a short time, I also assisted our Content team in monitoring trending news stories across the Web and assigning, proofreading, publishing, and sometimes creating viral photo galleries. I was originally hired as a Community Manager for the FriendLife (Previously known as Likes) social networking mobile app and website. I monitored profile posts, comments, messages, and video submissions for campaigns and review flagged users and posts. I also worked closely with the engineering team to test new user features and tools, improve processes and procedures, and take note of trends. Towards the end of my tenure, I assisted in communicated closely with major advertisers and helped manages our accounts payable and receivable. Unfortunately, due to major revenue loss, I was laid off just about a week after my second-year anniversary at the company.

Uber

Activations Specialist (Contractor)
San Francisco, CA
June 2014 to November 2014
Company Website

I was a temporary data entry/document review clerk for one of the fastest growing tech/transportation companies. I screened and reviewed documents from partners and entered information into our customized system, ensuring they meet regional activation requirements.

Cardpool.com

Operations/Customer Support Associate (Contractor)
San Francisco, CA / Emeryville, CA
December 2011 to May 2014
Company Website

I joined Cardpool in its start-up stages and stuck with it for over two years as it grew into a gift card exchange leader. I primarily handled and resolved customer support issues in Zendesk and Gmail within 24 hours and also trained team members going into this role. Other responsibilities included processing orders for shipment and incoming inventory and performing phone-based customer verification.  For a short time, I also assisted with some of the company’s social media marketing in writing blog posts and monitoring Facebook and Twitter accounts.

Musick Peeler

Office/File Clerk
San Francisco, CA
June 2007 to December 2012
Company Website

My longest-held position consisted of assistant duties in the office/administrative and legal fields. I filed and indexed documents from business litigation cases; collated, photocopied, faxed, and scanned documents; ordered and restocked office supplies; set up and cleaned up conference rooms for depositions and meetings; distributed incoming mail, sent outgoing mail, and received packages; answered and transferred calls on a multi-line phone system; greeted visitors; ran various errands; and assisted with projects as necessary. I provided support and back-up to the branch manager, our legal assistant, and three attorneys. I was in charge of creating inventory spreadsheets, communicating with Central Files in the firm’s Los Angeles headquarters, and placing boxed up files from closed cases in the basement before they were shipped for storage. Over the years, I worked overtime occasionally to assist with larger projects, such as pulling specific documents from loan files to be copied for motions for summary judgment.

Victoria’s Secret

Sales Specialist
San Bruno, CA
November 2006 to January 2007
Company Website

I worked on the sales floor in different sections of the store during the holiday season (No cash wrap duties). I greeted customers; gave them samples of and recommendations for products; promoted sales and the Angels credit card; restocked items; and monitored the fitting room.

Century Theaters

Cashier / Concession Staff Member
Daly City, CA
May 2005 to November 2006
Company Website

I started out at my first job working in the theater’s three concession stands. I operated the machinery to cook food; fulfilled customers’ orders; restocked items; cleaned equipment and concession areas; and operated the cash register. About six or seven months in, I served as a cashier at the box office. You can say this is where I first started recommending movies on a regular basis to strangers.